Are your diamonds certified?
Yes — every diamond is independently graded by GIA or IGI and ships with its original certificate and laser inscription.
How does reserving a piece work?
Reserve online through Stripe checkout. Because every piece is one of a kind, reserving holds it for you while payment is confirmed — nobody else can buy it in the meantime.
Can I negotiate the price?
Yes. Every product page has a "Make an offer" link that opens a short form pre-filled with the piece — send a number and you’ll hear back.
Is delivery insured?
Yes, delivery is insured and tracked. You're also welcome to collect in person by appointment.
Do you ship internationally, and what does it cost?
Tell us where you're based when you reserve or enquire and we'll confirm the exact shipping cost and timeline for your location before anything is charged.
Do you make bespoke or made-to-order pieces?
Yes — choose a loose stone and have it set, or commission a piece from a sketch. Get in touch with your idea and we'll take it from there.
Can a ring be resized?
It depends on the piece — some are made to order and can be sized from the start, others may allow resizing after. Check the product description or ask before you buy and we'll confirm. Not sure of your size? See the ring size guide.
What's your returns policy?
Every piece is one of a kind and personally sourced, so returns are handled case by case rather than a blanket policy — reach out and we'll sort it out together.
How quickly will I hear back?
Within one business day, usually sooner. WhatsApp is fastest.